Customer Service Rep Seymour 2025

Thule is looking for a Customer Service Representative who has exceptional customer service skills, outstanding communication skills, a strong work ethic, and is detail oriented. This person is responsible for responding to our customers through phone, chat and email channels primarily, fulfilling order entry and status requests and product recommendation for all product lines. Supporting all customers and help drive the Direct to Consumer (DTC) business.

The candidate will work onsite at our location in Seymour as part of impressive customer service team. They will:

• Provide phone, email & chat-based customer support for all product lines
• Consult with potential customers to understand their needs; identify and suggest equipment, products, or services that will meet those needs
• Enter customer orders received via phone, fax or email
• Ensure appropriate actions are taken to resolve issues with Direct-to-Consumer orders
• Respond to inquiries professionally and in a timely manner
• Use knowledge of a specific product, service, or other areas of expertise to answer inquiries or to forward to the appropriate staff member
• Multitask between various software systems, problem resolution issues, and customer phone calls
• Analysis cases to ensure the direction required for customer resolution is established
• Maintain technical knowledge by participating in team meetings & attending product training events
• Educate customers on our brand story, product offers, and promotions

The candidate should have these skills:

• College degree preferred
• Desire to learn and be a team player
• Strong communication skills to interact effectively with a wide range of people both internally and externally
• Experience dealing with heavy phone activity, while maintaining a professional demeanor
• Excellent verbal & written communication skills
• Mechanical aptitude and problem-solving skills
• Basic knowledge of computer options and administrative applications required
• Well-organized, ability to multi-task and to prioritize workload requirements
• Experience in customer service providing technical information to customer
• Knowledge of warranties and returns a plus, Thule product knowledge a plus

We believe in strong teamwork and strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values, and we like to have fun. Employees have a joint responsibility to maintain that spirit and contribute to it. We offer a very competitive benefit package which includes, health & wellness benefits, generous paid time off and a 401k plan with Company match.

Thule, Inc. requires you to complete an on-line application for any of our job openings. In the event you have a disability in which you are unable to complete the on-line application, please call 1-800-725-6562 for assistance. We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled.

About Thule Group

Thule Group is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Active Life, Simplified — and with a focus on consumer-driven innovation and long-term sustainability — we develop, manufacture and market products within the product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, and rooftop tents mounted on a car), Juvenile & Pet Products (car seats, strollers, bike trailers,child bike seats and dog transport), RV Products (awnings, bike carriers and tents for RVs and caravans) and Packs, Bags & Luggage (hiking backpacks, luggage, laptop- and camera bags).

Thule Group has about 2,600 employees at nine production facilities and 35 sales offices worldwide. The Group’s products are sold in 138 markets and in 2024, sales amounted to SEK 9.1 billion.

www.thulegroup.com.